Frequently Asked Questions
Can I pay via bank transfer?
Yes! You just need to choose bank deposit as the payment method.
Do you accept credit card?
Unfortunately not for now. However, we're working to fix this issue. Stay tuned!
When is my coffee being shipped?
All orders will be shipped every Wednesday before 6pm.
What shipping company did you use?
We use JNE Express for all of our shipment
When will my coffee arrive?
Arrival time may vary depending on where you live. To get an estimated time please refere to JNE's website here.
How do you calculate shipping cost?
We did a flat shipping cost across Indonesia. Those prices are calculated by weight. To get a cheaper options, you can ask your friend or family to buy two or three bags of coffee, therefore you can share the shipping cost. Or you can always buy it for yourself!
Do you ship internationally?
Not at the moment. We're working on better packaging, and logistics that can work for international shipping.
When is your roasting days?
Currently we are roasting our coffee every Tuesday of every week. Unless there's a national holiday or we're off to do something great.
Will my coffee still be fresh when its arrive?
We want you to get the freshest coffee possible. Therefore, we usually ship the coffee the following day after roasting days for coffee that we don't have any stocks at the roastery or several days after roast. Therefore you can enjoy it straight away. Usually these coffee are not more than 10 days when we sent it.
Also, since we use less oxygen while roasting, this allows us to make our coffee less "oxidized" and maintain its freshness. We've found that our coffee are still holding its vibrancy even after several weeks after roast.
Do you sell ground coffee?
Umm...we can help you with that. Just let us know what brewing method you are using at home and we can accomodate that. However, please note that ground coffee is very prone. like super prone. it will become stale quicker. So it might be better for you to invest in a hand grinder or electric one. But, no blender. In the long term, it's more benefitting for you.
What equipment do i need?
Not much. Only a grinder, a scale (better if it has 0.1 deviation), a kettle, a brew device
What equipment do you usually use?
It depends on you preference. However, we usually brew our coffee at the roastery and the cafe using a Kalita Wave and Mahlkoenig EK43. But, when we're away at the origins or travelling abroad, we prefer the classic combo: Aeropress and a Porlex Hand Grinder!
Does the brew device affecting the flavour?
Not particulary. But it does affect your experience on the cup. For example, a french press will resulting a cup with bigger body, while a Kalita Wave will resulting a more well balanced cup.
How do i brew your coffee?
We always start using 1:15.5 - 1:16 brew ratio. We found that our coffee below that ratio are not showing its true potential. For example: 13gr of ground coffee to 208gr of brew water (amount of water that you add to the coffee). For the brewing time, we enjoy it between 2.10-2.45 (longer time if you want it to be more stronger). If you want to adjust the brewing time, you can start the adjustment from the grind size to increase the intensity.
How do i pick the right coffee for me?
As you can see, there are two colour ways that we use for our coffee. shades of pink, and shades of blue. Those colour are representing how we approach our coffee. Pink is for adventurous coffee that has more acidity and more aromatic quality, while blue is for a more comfort coffee. It's a coffee that is more towards the balanced side and with less acidity.